iLaunchPad™ bridges the gap between
your Service Desk and Desktop Systems Management tools to create
a single powerful solution. Integration of your tool set makes
it possible for Service Desk professionals to remotely diagnose
system issues and fix them, versus costly desktop visits.
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The iLaunchPad™
tool integrates a large variety of Service Desk solutions with:
Altiris®, Microsoft SMS®, LANDesk® Management Suite,
and Novell Zenworks®. The solution can be installed
to the machines of Service Desk staff and administrators alike,
allowing them then to carry out desktop management functions
from within the Help Desk console.
Empower your support team by
allowing immediate access to tools that enhance first call
closure rate. Your Service Desk team spends a lot of time
within the help desk console. Integration at this level is
quick, intuitive, and efficient. Provide the tools your operators
need right at their fingertips.
With the NetworkD iLaunchPad™
your support team can:
- Increase customer satisfaction by improving
service
- Manage everyday issues rapidly and easily
- Reduce call time
- Work from a single interface
- Maximize productivity
- Close out tickets anywhere
Powerful tools at your fingertips
mean fewer calls, increased ROI, and a more effective service
team.
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NetworkD is the number one provider of Infrastructure Management Software and Business Process Solutions - designed and delivered on a global platform. NetworkD specializes in LANDesk® implementation, Custom Development, Software Packaging and other IT Systems Management consulting services. The NetworkD team of Desktop Management and Service Desk experts can work with you to develop a comprehensive strategy for your IT Service Management project. Contact us for LANDesk® product and professional services pricing.
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