February 2006

NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.

Best Practices to Reducing Incident Totals in your Service Desk or Support Center
Many companies experience spikes in unresolved incident totals due to a host of issues.

 

While some companies experience a high growth rate and do not have the infrastructure to support the growing need; others do not have the processes in place to efficiently handle the incident volume. Still others do not manage their resources effectively or hold them to certain performance levels. Whatever the reason, there invariably comes a time when the incident “house” needs to be cleaned. Full Brief can be found here.


LANDesk v8.6.1 Solutions Now Available
LANDesk Software Ltd., manufacturer of award-winning LANDesk Management Suite®, has recently released version 8.6.1. The new release will not be considered a standard Service Pack because it includes several new enhancements and has refined a few other features, such as, Trusted Access. These feature upgrades will require a similar install process as in previous versions. Originally a Service Pack release was planned in addition to the standalone upgrade, but after further research and investigation, making the new features part of the service pack while at the same time maintaining a high level of quality was a risk. 8.6.1 benefits will also include updating the media folder and eliminate manual application of patches to remote consoles as with current patches or service packs.

More information on LANDesk Management Suite, including a free trial download can be found here.

NetworkD at HDI 2006
Next month the NetworkD team will attend the annual Help Desk Institute (HDI) conference held in Nashville, TN.
The HDI conference is the definitive gathering of IT service and support professionals. Karen Benitez, Global VP, Enterprise Solutions, will also be speaking at the conference about IT Service Desk Standardization. Rob Kelle, CIO of Standard Pacific will join Karen to share his unique insight on the path to IT compliance. Wednesday, March 22, 10am to 11am in Nashville, TN.


Do You Pass the Security Breach Test?
A recent global survey of IT managers commissioned by LANDesk found that more than 70% of businesses experience security breaches and that most aren’t scanning devices connecting to their networks in order to ensure those devices comply with corporate security policies. The most common causes of breaches were unauthorized mobile devices and laptops connecting to the network; users making changes to or disabling settings; and outdated patches and antivirus signatures.

Are you one of the many organizations that are failing to pass the mobile security test?

In addition to setting a corporate security policy for mobile devices and implementing a security solution that detects blended threats, customers can work with you to take advantage of network access control capabilities, such as those available with LANDesk® Trusted Access technology in LANDesk® Security Suite.

Learn more about the survey in the LANDesk press release here.

To learn more about LANDesk Trusted Access technology read the whitepaper Protecting Your Corporate Network: What Do You Know About the Endpoint Device? that can be found here.


2006 HEAT® & LANDesk® Training Schedule Now Available
Take a look at our 2006 training schedule which includes beginner and advanced courses. If you do not see a date or location relevant to you, private training is also available. Click here for more information US, UK, Germany, and France.

Ask The Experts
Do you have a technical or business process question you would like to ask the Desktop and Help Desk team at NetworkD? Fill out this form and we reply to your question within 48 hours.

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NetworkD Group Announces Joint Venture with Miratech
NetworkD has joined forces with Miratech to create NetworkD Miratech, a joint venture between the two companies. Miratech, based in Kiev, Ukraine is a major supplier of outsourcing services for enterprise organizations worldwide. NetworkD Miratech will deliver a broad range of service offerings including; custom application development, process standardization, process optimization, process re-engineering, as well as full and modular out-tasking solutions with a near shore or blended delivery model. Customers from both organizations can leverage the skill set of CMM level 3 and ISO 9001:2000 company certification expertise. In addition, with a group of over 200 developers, a major focus will be placed on the continued development of NetworkD's iValue Suite(tm) solutions technology, significantly accelerating the development roadmap. Full Press Release can be found here.

Additional Press coverage can be found here.

iValue Suite™ Designated ‘Certified Best’ in ECP Tools Review
NetworkD has been awarded ECP’s highest level of certification: ‘Certified Best’ in its 2006 Tool Review for the solution set iValue Suite™.
NetworkD is the exclusive vendor of iValue Suite™, which includes iSurvey™, iLaunchPad™, iBridge™ and iControl™. Full Press Release can be found here.

Entire ECP 2006 Tools Review can be found here.

More information on iValue Suite, including free trial downloads can be found here.

Tips and Tricks
LANDesk Tip: Using database macros and sdclient.exe custom messages with LANDesk 8.6
Database macros allow you to use Inventory values from the LANDesk Inventory Database in the command line of your BAT and EXE Distribution packages. Details

HEAT Tip 1: Many times there is a need to export/import a haf file, automate an install or even launch Call logging from a command prompt. Details

HEAT Tip 2: Setting up Unified Login with HEAT for user-id and password management
HEAT has the capability to sync with current Active Directory login-ids and passwords to better manage the amount of logins a user has to know. The user can simply access the HEAT and be authenticated directly into the application without the need to enter a user-id or password. Details

Upcoming Events

Séminaire NetworkD / FrontRange Solutions®: Relevez les défis du Service Desk
07 Mars 2006
Paris, France
Inscrivez-vous


Twelve Tips to Managing Organizational Change
Webinar Presented by Karen Benitez
Wednesday Mar. 8, 2006
10:30am PST - 11:30am PST
Register here


Venez découvrir les nouvelles fonctionnalités de la version 8.6.1 des solutions LANDesk
16 Mars 2006
Lille, France
Inscrivez-vous


Petit déjeuner NetworkD : Optimisez les opérations de votre Service Desk avec votre solution de Desktop Management.
21 Mars 2006
Paris, France
Inscrivez-vous


CeBIT 2006
March 9-15, 2006
Hannover, Germany
Visit us at stand C16 Hall 8


German-Russian Forum - Cooperation with Russia, Ukraine & Belorussia
March 13, 2006
02:00 p.m. - 07:00 p.m.
Hannover, Germany
CeBIT 2006, Convention Center, Hall 13+14


Help Desk Insitute
March 19-21, 2006 Nashville, TN
Visit us at booth #318
Speaking Engagement: Session 802
IT Service Desk Standardization: Path to IT Compliance Improvement with Karen Benitez Wednesday, March 22, 10-11am


ITIL 2006 : Le Forum pour tous les DSI et les responsables d’ITIL
Du 28 au 29 Mars 2006
Les Espaces CAP 15, PARIS
Retrouvez-nous sur notre stand pour découvrir les solutions de Help Desk (HEAT® de FrontRange Solutions® et les formations du Help Desk Institute (HDI).


Infosecurity '06
April 25-27, 2006
Grand Hall, Olympia, London
Visit us at stand #290


The HelpDesk and IT Support Show
April 25-27, 2006
Grand Hall, Olympia, London
Co-located with Infosecurity '06
Visit us at stand #354


System- und Netzwerkmanagement
May 3, 2006
München, Deutschland
Besuchen Sie uns!
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