April 2005

NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.

Making HEAT Work Overtime
Have you ever thought about making your HEAT system do double or triple duty? Through the use of ‘View Sets’ and ‘Security Rights’, it’s possible to make one HEAT system appear totally different to two or more groups using it.

Though HEAT was originally designed as a help desk tool, with its current capabilities, it can accomplish much more. It can easily support a number of process flows outside of what most people use it for.

One example is the Facilities Department. Requests come in to Facilities for various tasks. These tasks get assigned, worked and completed. How does your Facilities department track their work? Could they use a ticketing system? Could you share the cost of your current system by allowing them the use of your HEAT infrastructure?

What about Human Resources? When HR receives a request regarding health benefits for an employee, how does that question get passed to the correct person? How does HR make sure the request isn’t lost in the shuffle?

HEAT can do all this. The best part is you’ve already made the biggest part of the investment. You have the hardware and software. A trained administrator can configure the system to allow all this.

Contact us if this sounds interesting and we can either give you the pointers you need to do it yourself or provide the consulting you need to maximize your investment in your HEAT software.

Contact us for a Quick Quote on your HEAT project today.

A free FrontRange HEAT trial download can be found here.

Enterprise IT Planet.com Reviews LANDesk Security Suite
"Impenetrable firewalls, airtight policies and state of the art malware detection suites are no match for the determinedly clueless end-user. Just ask any administrator, or help desk veteran for that matter. These days, even computer savvy workers, the last ones that you would expect to undermine your network's defenses, are having a tough time dodging every virus, worm and sneaky piece of spyware that's circulating online. And they don't even have to venture towards the "seedier" parts of the Internet. Sometimes actions taken during the normal course of the workday, when combined with just the right vulnerability, can put your data at risk," wrote Pedro Hernandez of Enterprise It Planet.com. Entire product review can be found here.

A free LANDesk Security Suite trial download can be found here.

NetworkD Certified HEAT and LANDesk Training Classes
Take a look at our new 2005 training schedule which includes beginner and advanced courses. If you do not see a date or location relevant to you, private training is also available. Click here for more information US, UK, Germany, and France.

You Have Questions We have Answers
Do you have a technical or business process question you would like to ask the Desktop and Help Desk experts at NetworkD? Fill out this form and we reply to your question within 48 hours.

Last month, we received the following question:

"Not sure if you can help but I am trying to change our current help desk operations to cut costs. (Isn't everyone). We use dispatchers for after hour support and because we are on a gov't facility we can't just have a system forward to cell phones in a rotary fashion of after hours support. Our customers need to reach persons when they call." Answer

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