April 2008

NetworkD are the experts at systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions to organizations worldwide.

We specialize in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff. 

NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community.

www.networkd.com

-----------------------------------------------

The Challenge of Proving IT Value

Hurdle 1: Understanding What Finance Needs

This is the second in a series of NetworkD e-news articles that deal with a tough subject: How to fund needed but unbudgeted IT people, process and technology improvements. This article focuses on financial justification of IT expenditures. Previous article can be found here.

If you are an IT manager struggling to justify needed but unbudgeted improvements or a business manager who needs to help IT find the money to support your business, then this article is a ‘must read’ for you.

Funding of Information Technology (IT) within almost all organizations remains one of the most daunting challenges facing management at all levels.  Not just IT management, but business management overall. 

Some estimates have placed annual funding related to IT (i.e., data, people, processes, technology) at greater than 50% of all capital expenditures, (i.e., spending on assets with more than a one-year useful life)  [United States Department of Commerce Bureau of Economic Statistics].  While this statistic argues clearly for the importance of IT as reflected by spending habits, it also implies that effective spending on IT receives proportional scrutiny by business management.  The issue, simply stated, is that how to express IT’s value is not always understood.

Full article

More about NetworkD's
IT Service Management Services

-----------------------------------------------

Gartner Logo

LANDesk Recognized in Gartner Endpoint Protection Platforms 2007 Magic Quadrant

In December 2007, research firm Gartner, Inc. released its Magic Quadrant for Endpoint Protection Platforms 2007 report. This new Endpoint Protection Platforms (EPP) quadrant is a merging of Gartner's former Antivirus Magic Quadrant and the Personal Firewall Magic Quadrant. LANDesk was evaluated and placed in the Visionaries Quadrant.

To be included in the EPP Magic Quadrant, products must provide malware detection and cleaning, as well as a personal firewall and/or some form of host intrusion prevention capability for PCs. Products must also have centralized management, configuration and reporting capabilities that can support companies that have, at a minimum, 5,000 geographically dispersed endpoints, as well as possessing global service and support organizations to support enterprise products.

The report cites the many nimble vendors beginning to challenge the status quo with innovative EPP solutions and a higher level of customer focus.

"Our customers tell us that they've essentially beaten malware, the zero-day, and targeted attacks once they've deployed our application control, DLP, and other protection layers. We're pleased to get recognition for our security efforts," said Steve Daly, General Manager of LANDesk, an Avocent company.

 
-----------------------------------------------
Geisinger Logo

LANDesk Customer
Success Story
When Geisinger Health System needed to keep the users of its 13,000 PCs productive no matter where they were, it turned to LANDesk Management Suite. The return on investment was significant, and the organization saved thousands of dollars in recapturing unused software licenses.

But more importantly, LANDesk helped keep the computing environment running smoothly, enabling Geisinger's physicians, nurses, technologists, pharmacists, and support staff to do their jobs.

Read Case Study

©2008 NetworkD Group
All rights reserved

    OS Imaging
  		Provisioning   with LANDesk Management Solutions
It’s a new way to completely install and configure your systems and servers—from OS installation to application deployment, patching and configuration—using a single task.
  • Offers repeatability and predictability using a consistent, template-based approach
  • Enables full system configuration with control and customization in a single continuous operation
  • Saves time by reducing total configuration time-to-readiness
  • Lets you perform configuration prep work before hardware arrives on-site
  • Makes it easier to restore machines to a known good baseline state
  • Supports full machine provisioning, simple configuration and single application deployment.
  • Enables flexible OS deployment using images or scripted installs
  • Gives deployment teams maximum flexibility by supporting PXEbased boot or local media boot

Register for our upcoming Webcast on LANDesk Provisioning or visit our website for more information on provisioning with LANDesk Management Solutions.

---------------------------------------------------------------

New Whitepaper

Asset Management: Building a Foundation for Pragmatic Service Management

 Asset Manager
How do you capture the multiple dimensions of asset value and eventually arrive at a genuine CMDB and effective service management, as defined by ITIL? Start by capturing the multiple dimensions of asset value with KOALA: key costs, ownership, accountability, lifecycle status and assignment.

Download the Whitepaper to Learn More

---------------------------------------------------------------

LANDesk Tip

Configure and manage the Windows XP and Vista firewalls using LANDesk Security Suite 8.8.

LANDesk Security Suite 8.8 allows you to enable or disable the Windows XP and Vista firewalls and add exception rules.

From Security and Patch Manager click on the Configure Settings icon and select Windows Firewall Settings.

Full tip here

---------------------------------------------------------------

Global Training Schedule

NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.

LANDesk® Administrator Training

  • Paris - Lille - Lyon - Bruxelles
    12 au 16 mai 2008
    09 au 13 juin 2008
    Register

LANDesk® Advanced Administration Training

  • Paris - Lille - Lyon - Bruxelles
    26 au 30 mai 2008
    23 au 27 juin 2008
    Register

Achieving Operational Success through
LANDesk® Best Practice

  • April 28- May 1, 2008
    June 9-12, 2008
    Basingstoke, United Kingdom
    Register

Formation Help Desk Analyst (HDA) – Fast track


Formation Service Desk Manager (SDM) – Fast track

More information, including a full list of training dates can be found here.

--------------------------------------------------------------

Global Events

    Service Desk Show

  • Service Desk and IT Support Show
    National Hall
    Olympia, London
    Stand #642
    April 22-23, 2008


    • OS Imaging    LANDesk logo
  • Webcast:
    Provisioning With LANDesk® Solutions
    May 6th at 10:00 am PDT
    Register


  • Webcast:
    The 13 Truths of Organizational Change
    June 4th at 10:00 am PDT
    Register


---------------------------------------------------------------