August 2007

NetworkD is the number one provider of Infrastructure Management Software and Business Process Solutions - designed and delivered on a global platform.

We focus on solutions that take the best of ITIL®, Operational Best Practices, and the most effective Technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.

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What Can You Expect 'ITIL® Capable' Toolsets To Really Automate?

Some IT managers mistakenly believe that the Service Desk toolsets currently available on the market can automate ITIL® processes completely; or at least come very close.

Nothing could be further from the truth! This hard line response is not meant to cast doubt on any toolset, or to be impertinent toward IT management. There’s a lot of confusion in the marketplace and the purpose of this whitepaper is to clear up that confusion.

Full Article

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iLaunchPad Integration Can Reduce Cost of Support by 20%

iLaunchPad™ bridges the gap between your Service Desk and Desktop Systems Management tools to create a single powerful solution. Integration of your tool set makes it possible for Service Desk professionals to remotely diagnose system issues and fix them, versus costly desktop visits.

Achieve rapid ROI by extending LANDesk Management Suite®, Novell ZENworks®, Altiris®, or Microsoft SMS® capabilities seamlessly to the Service Desk. Track support activities, record full audit trails, and report on savings made by support from the front line.

  • Improving Service Level Compliance - By Allowing your Support Team Immediate Access Tools that Enhance First Call Closure Rate

  • Elevating Customer Satisfaction - By Managing Everyday Issues Rapidly and Accurately

  • Maximizing Productivity - Gather Accurate Ticket Information and Close out Tickets Anywhere

Download a free trial version or read more about iLaunchPad™ here.

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Fulton County School System Case Study

Founded in 1871, the Fulton County School System is one of the 50 largest school districts in the U.S. It has more than 11,000 full-time employees and roughly 88,000 students. When the school system wanted to replace mainframe-based, home-grown manual inventory control, it turned to LANDesk. LANDesk® solutions helped the school system realize significant ROI, including successfully dealing with the loss of 12 full-time IT personnel, reducing the overall number of trouble tickets created, and decreasing the number of desk-side visits.

Learn more in the Fulton County School System success story.

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Training Schedule

NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.

LANDesk® Management Suite DM87 Training

LANDesk® Security Suite and OSD PE87 Training

Formation HDI - Service Desk Manager (SDM)

Formations HDI - Help Desk Analyst (HDA)

More information, including a full list of training dates can be found here.

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©2007 NetworkD Group
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Application Virtualization
 		Industry Update: Should you be Looking at Application Virtualization?

According to a recent study by Gartner, the top four reasons organizations are exploring application virtualization are:

#1 The time and costs of regression testing

#2 The risks associated with OS or application upgrades

#3 The cost of maintaining secure, locked-down desktops; the need to create machine silos for specific applications

#4 End-user support costs and associated downtime caused by DLL and other application conflicts

If you are one of the many organizations experiencing any of the challenges listed above, LANDesk® Application Virtualization is the solution for you.

LANDesk® Application Virtualization lets you seamlessly run multiple applications on individual systems without installing anything on or making changes to a client system and without installing agents or device drivers. More information about LANDesk® Application Virtualization can be found here.

August 28, Houston
August 29, Sacramento
August 30, San Jose
September 11, Denver
September 12, Beverly Hills
September 13, Anaheim
September 20, Charlotte

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LANDesk Service Desk
 		Empower Your Support Team with LANDesk® Service Desk

LANDesk® Service Desk empowers both your internal IT support staff and external customer service team with process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation. By using LANDesk Service Desk’s powerful set of features and benefits for any service delivery operation, you will have access to:

  • Powerful interfaces and connectivity options that maximize reach, usability and productivity

  • A simple, effective way to introduce and maintain ITIL® best practices

  • The flexibility and agility to maximize your current solutions

Learn more about consolidated Service Desk (CSD) solutions from LANDesk® by registering for a free 20 minute personalized demonstration.

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Tips & Tricks

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Password Protecting the PXE Boot Menu

In many customer environments there is a need to secure the LANDesk PXE pre-boot environments.  This need has recently become of greater importance with the addition of Windows PE support.  Giving an end user the ability to access a 32-bit environment could be a potentially dangerous security flaw.  The LANDesk PXE pre-boot environments can be secured by password protecting the PXE Boot Menu.

Complete Tip Here

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Events

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