December 2007 

NetworkD is the number one provider of Infrastructure Management Software and Business Process Solutions - designed and delivered on a global platform.

We focus on solutions that take the best of ITIL®, Operational Best Practices, and the most effective Technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.

www.networkd.com

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ITIL® / ITSM Series:
People Naturally Resist Change, No Matter How Good It May Be


Based on the book Managing Transitions
by William Bridges

Change is constant, but all too often, falls short of the desired outcome.  Whether you are directly involved in changes or not, this statement is not news.  But, the approach to making changes throughout the IT industry usually falls short where people are involved. This statement is meant to be provocative. 

During his presidency, Franklin Delano Roosevelt observed, “It is a terrible thing to look over your shoulder when you are trying to lead—and find no one there.”  Of course, the leadership he was trying to supply had little to do with IT, but it had a lot to do with making changes and people, and that’s the subject of this month’s article.  As President Roosevelt found, when we make changes, if we aren’t very careful to bring the people through them properly, we can find ourselves standing alone.

There is a huge gap between any technological change itself and the way we usually handle (or skip entirely) the people side of the change.  We use the word people ubiquitously because people, whether they are inside IT or are customers of IT, are always affected in some way by a change.

People naturally resist change, no matter how good it may be.  Full Article

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LANDesk® Management Gateway LANDesk Management Gateway

Are you tired of trying to manage remote workers who are disconnected from your corporate LAN? Remote workers pose significant network management and security threats, and expenses can add up with costly VPN connections. LANDesk has announced a new appliance to help companies manage devices outside the corporate LAN, without having to punch holes in the firewall. Now you can patch, securely manage and update systems before they rejoin the corporate network.

The LANDesk Management Gateway Appliance enables you to:

  • Gather hardware and software inventory from up to 4,000 active connections simultaneously
  • Perform on-demand remote control
  • Conduct software license monitoring
  • Access policy-based software distribution
  • Perform patch management
  • Execute anti-spyware management
  • Carry out antivirus enforcement
  • Perform security threat management
  • Block specific applications

“The LANDesk gateway offers the complete support solution allowing us to provided services beyond their expectations for both clients that belong to our domain and those that do not,” said Ed Skaff, Manager at Exempla Healthcare.

Learn more about the LANDesk®Management Gateway Appliance

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LANDesk

Empower Your Enterprise with Application Virtualization LANDesk Application Virtualization

It's no secret that deploying new applications can “break” your environment. And if you can’t quickly roll back to a pre-deployment state, you impact user productivity. It’s even likely you’ll have stop to do regression testing to fix the problems created.

With its true isolation or "sandboxing" capabilities, LANDesk Application Virtualization lets you provide conflict-free access to the applications employees need while maintaining secure, clean, stable desktops and improved control over your systems. You can run multiple applications on individual machines without making changes to client systems or installing agents or device drivers.

Learn more about LANDesk Application Virtualization

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LANDesk Antivirus Antivirus Solution for Today’s Enterprise

Do you manage your current antivirus solution from a different console? Want to pay less for your antivirus solution? Want to detect more malicious programs and remediate them fast? The LANDesk Antivirus solution not only works from the same console but is available for a lower investment than many competitive solutions. Plus it integrates and extends the power of LANDesk Management Suite and LANDesk Security Suite to deliver leading enterprise-ready antivirus protection and rootkit detection.

Discover more about the LANDesk® Antivirus solution.

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Case Study Emory University
Case Study

Located just 15 minutes from downtown Atlanta, Emory University is a top-ranked teaching and research institution, with the largest and most comprehensive health care system in Georgia. When the school needed a solution for provisioning its computer systems with the technology tools critical to its teaching, research and development efforts, it decided on LANDesk Management Suite.

As a result, the Rollins School of Public Health at Emory University reduced user interaction required for provisioning from four hours to five minutes, saving more than 100 personnel-hours per update of every 100 machines.

Read the Emory University Success Story

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Free Industry Resources

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LANDesk ADGroups Lite
Complimentary New LANDesk® Utility

Enhance Your LANDesk® Inventory with the Power of Directory Information

A common question we have received over the years is whether LANDesk can be configured to collect the group memberships of the logged in users.  Various techniques have been attempted but these normally involve custom scripting and the need to update the client agents with some kind of inventory helper.  The collection and population of this information is a powerful component of end user support as well as very useful way of targeting software distributions based on this inventory data so we have always seen this as something that should become part of LANDesk.

To make this task much simpler, we have created ADGroups Lite.  This is a powerful utility that allows group memberships to be populated into the LANDesk inventory at the press of a button.  This update is performed centrally and therefore requires no agent or client modifications in order to function. ADGroups Lite is a free utility from NetworkD to be used whenever you wish to update your database prior to reporting or software distribution. 

  • Or Upgrade to ADGroups Pro Online Which Includes
    • Scheduled Inventory Updates
    • Auto-Updating on Login Change
    • Statistic Reporting
    • Removal of Unused AD Computer Accounts
    • Computer and User Information collection
      • Last connected to Directory
      • Number of connections
      • Department
      • Email Address
      • Telephone number

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NetworkD IT Service Management Consulting Offerings Expanded

A total of nine new IT Service Management Consulting Services are now available from NetworkD’s Enterprise Solutions. 

Whether you are trying to get a handle on improving customer satisfaction, optimize costs, comply with regulations, implement processes, improve use of technology, or improve service level compliance, the team of Professional Services consultants at NetworkD can help. 

More Information

Request Pricing

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"iRecall™ is a Must
Have For Any
LANDesk User!"


- P. Khoshaba, Parsons Brinkerhoff
iRecall

Just one quote from one of many satisfied iRecall users.  All are discovering the benefits obtained through The Power of History.  By bringing unprecedented levels of visibility to your LANDesk environment with zero impact, other users have classed the purchase of iRecall as "a no-brainer".

Now you can give yourself and your managers a great gift for the Holidays with a 10% discount off iRecall.  Buy online using the discount code NetworkD2007 and benefit today.
 
Remember - iRecall needs NO agent deployment and is the only way to get a comprehensive view of your LANDesk usage and Return on Investment.  Simply install and begin to gather that important information today.

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Expert LANDesk Tips

Disabling items in the PXE Boot Menu

When a user chooses F8 when PXE booting, a menu is displayed that contains these items...

Complete Tip Here

Do you regularly run queries to identify machines which have not performed an Inventory Scan within the last 30 days?

Do you do this by adapting an existing query to statically select a date in the past? There is a way to design a LANDesk Query to select the past 30 days dynamically using a custom SQL statement.

Complete Tip Here

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Global Training Schedule

NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.

Achieving Operational Success through Effective Foundational Management

LANDesk Management Suite DM87 Training

LANDesk Advanced Administration PE87 Training

Formation Service Desk manager (SDM) du Help Desk Institute (HDI)

More information, including a full list of training dates can be found here.

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Global Events

    LANDesk

 LANDesk Service Desk   LANDesk

HIMSS 2008