February 2008

NetworkD are experts at systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions to organizations worldwide.

We specialize in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff. 

NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community.

www.networkd.com

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Incident Management-What’s Really Important?

The ITIL® textbook definition of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.  But how we get this task accomplished and who gets involved in it is largely left up to individual interpretation. 

That’s where we find our customers struggling—struggling to figure out how and who best to accomplish the critical mission of Incident Management! 

If you are an IT manager tasked with implementing or managing Incident Management, or if you experience performance issues around Incident Management, this article is written for you.

Full article

More about our IT Service
Management Practice

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Gartner

LANDesk Named Visionary Leader in Magic Quadrant
LANDesk has been named in the Leaders Quadrant of Gartner Inc.’s “Magic Quadrant for PC Life Cycle Configuration Management, 2007”, which was published December 21, 2007, and authored by Terrence Cosgrove and Ronni Colville.

“We are pleased to be placed in the Leaders Quadrant again,” said John Cooper, president and chief executive of Avocent. “We are committed to growing LANDesk as an independent division, while also continuing to share technologies across divisions to create new synergistic products. The combined organization remains focused, strong and intact, and will work to further enhance LANDesk’s visionary leadership position and competitive edge.”

Read Press Release

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Davita LANDesk Success Story

DaVita - Treating Desktop Users with Optimal Care
When DaVita needed to create a standardized, productive and efficient computing environment at more than 1,300 locations, it turned to LANDesk® solutions. DaVita immediately saw a direct savings of $400,000 and has experienced significant success with faster help desk problem resolution, software license compliance and increased overall user and help desk productivity.

Read Case Study

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©2008 NetworkD Group
All rights reserved

NetworkWorld
 LANDesk
Wins Client Management Shootout
In an age where every worker in your force has at least one client machine at his disposal at all times, it's an IT imperative to apply the same management standards to these varied, distributed machines as you would to your server and network components in order to keep them operational to a five-nines level.

Read Full Article

By Barry Nance, Network World, 02/04/08

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New Whitepaper: Helping IT Become a Service Provider

For IT professionals, the transformation from technology asset managers to technology service providers is inevitable. While the idea of creating, documenting, executing, tracking and amending IT management processes within the organization can seem daunting, having the right tool makes all the difference.

Download Now

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LANDesk Tip

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Global Training Schedule

NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.

Achieving Operational Success through
LANDesk® Best Practice

  • March 10 - 13, 2008
    April 28- May 1, 2008
    Basingstoke, United Kingdom
    Register Online

ITIL® v3.0 Foundations Course Training

  • San Francisco, CA
    February 26-28
    Register

LANDesk Management Suite DM87 Training

  • Paris - Lyon - Lille, France
    18 au 22 février 2008
    10 au 14 mars 2008
    Inscrivez-vous

LANDesk Advanced Administration PE87 Training

  • Paris - Lyon - Lille, France
    25 au 29 février 2008
    17 au 21 mars 2008
    Inscrivez-vous

Formation Help Desk Analyst (HDA) – Fast track


Formation Service Desk Manager (SDM) – Fast track

More information, including a full list of training dates can be found here.

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LANDesk

LANDesk    LANDesk Application Virtualization

HIMSS 2008

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Industry Resources