January 2005

Happy New Year from all of us at NetworkD

NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services

LANDesk Software Releases Server Manager v8.5
On January 11, 2005, LANDesk® Software announced the availability of LANDesk® Server Manager v8.5. The new, small-footprint, on-demand agent technology enables increased server performance and reliability when IT staff performs critical server management tasks such as asset inventory, software distribution, remote control, and patch management. Contact us now to learn about how you can save 30%. To view a copy of the press release click here. For more information on LANDesk Server Manager click here.

 

The Best Support for Your Global Service Desk and Desktop Management Projects

NetworkD has over 6 regional offices throughout 4 countries including; UK, Germany, France and United States. NetworkD has been involved in numerous global projects, many of which can be found here. Our technical support team is uniquely positioned to meet your support needs around the clock.

At Connection Point 2005 in Las Vegas, LANDesk recently recognized NetworkD as, "the 'go to' ESP for large and/or multinational opportunities. Terry Hass, LANDesk VP of worlwide sales remarked, "NetworkD is respected across the company, worldwide, as the premier LANDesk ESP."

If you are involved in, or planning on implementing a global desktop or help desk management project, contact us. We have hundreds of industry best practices and years of experience to make your project a success.

FrontRange Solutions IT Service Management Compatible with HEAT

Are you familiar with the new FrontRange IT Service Management solution? Did you know that some of the features of your current HEAT system can integrate with ITSM?

  • Open, extensible architecture
  • Modular design that allows you to purchase exactly the configuration you need and nothing you don't
  • Built around IT and ITIL best practices
  • Detailed reporting and real-time dashboard capabilities
  • Full traceability and audit capabilities to support legislature and internal IT controls
  • Shared architecture: All FrontRange solutions share a common foundation to leverage administration burden
  • Anywhere access-Web and smart client support

For more information about FrontRange ITSM click here. If you are interested in integrating ITSM functionality into your current HEAT system contact us today.

 

NetworkD Certified HEAT and LANDesk Training Classes
Take a look at our new 2005 training schedule which includes beginner and advanced courses. If you do not see a date or location relevant to you, private training is also available. Click here for more informationUS, UK, Germany, and France.

Forrester Gives LANDesk High Scores
In its Q4 2004 Client Systems Management Tech Ranking, Forrester Research gave LANDesk® Management Suite top scores in administration and management... Click here to read the article.

Do More With Less, Faster and Smarter
From being able to easily remotely control 10,000 computers to saving $400,000 on a single software deployment project, LANDesk® Management Suite enabled the Houston County School System to do more with less, faster and smarter... Click here to read the entire customer success story.

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©2005 NetworkD
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NetworkD Connection Point 2005
Last week the global NetworkD team gathered in Las Vegas to celebrate a year of tremendous growth and renewed commitment to you, our customer. The NetworkD mission is to deliver best of breed information technology solutions while providing leadership in cost, quality, and customer satisfaction through integration of people, technology, and business processes. On behalf of the entire NetworkD team, thank you for your patronage in 2004 and we look forward to serving you in 2005.

LANDesk v8.5 Rapid Update Service
Rapid Update™ is a packaged service offering provided by NetworkD that is designed to upgrade your LANDesk® infrastructure to v8.5.

This service is bundled to include:

  • 5 Days of Onsite Technical Consulting Services
  • 2 Days of LANDesk® HealthCheck™ Services
  • 3 Days Core LANDesk® Management Suite Training

Start taking advantage of v8.5 enhancements in as little as 10 days. More information can be found here.

Tips and Tricks

LANDesk Tip: Have you ever needed to view or extract files from your LANDesk OSD Images? The link below contains a utility that extends your explorer to view .IMG files from LANDesk and can be used as a way to recover files from an image that you have deleted. It can also be used to examine and understand what an image contains. Download Now.


HEAT Tip: Tired of logging 100's of calls for the same issue? By default you can use the HEAT Self Service admin page to update your Customer Self Service page with a message about outages Details

You Have Questions We have Answers
Do you have a technical or business process question you would like to ask the Desktop and Help Desk experts at NetworkD? Fill out this form and we reply to your question within 24 hours.

Upcoming Events

EMEA LANDesk v8.5 Usergroups
These events are your opportunity to learn about the new features in LANDesk Management Suite v8.5 and share your experiences with other users. Usergroups are free of charge, however, seating is limited. Email us to secure your place.

London, UK Tuesday 1st February

Lille, France Tuesday 1st February

Munich, Germany Thursday 3rd February

Paris, France Tuesday 8th February


It Service Management Forum Seminar
‘Metrics Incorporating Availability & Performance’
2nd February 2005, Southampton UK
Speakers program includes Mark McGinn, Technical Director, NetworkD. For more information email us.

NetworkD & LANDesk Security Roadshow
NetworkD will be partnering LANDesk on their German IT Security roadshow. For more information, or to arrange a consultation please contact our Munich office email us.

Hamburg, Germany Wednesday 16th February

Frankfurt, Germany Tuesday 22nd February

Upcoming Tradeshows and Conferences:

If you are interested in attending one of the conferences or tradeshows below, let us know! We may have free expo passes for you and your team. We are also available for scheduled consultations. Contact us today.

Pink Elephant, IT Service Management:
February 6-8
Orlando, Florida Booth #6

Network and Systems Mgmt Tech Forum:
February 15-16
Munich, Germany

Health Information Mgmt Systems Society: February 14-17
Dallas, Texas, Booth #7006

Healthcare Computing:
March 21-23
Harrogate, UK, Stand #A8

Helpdesk & IT Support Show:
April 26-28
National Hall, Olympia, Stand #354

Hospitality Industry Technology Professionals:
June 20-23
Los Angeles, Booth #337

 
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