July 2006

NetworkD is a Global provider of Desktop Systems Management and Service Desk Solutions. We focus on solutions that take the best of ITIL®, operational best practices, and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.

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Just What is a Service Catalog?
Many organizations adopting best practices for IT Service Management are working hard to figure out the concept and implementation of an IT Service Catalog.  So exactly what is a service catalog… is it like the Sears Christmas Wish Book of IT services?  

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8.4 Now Gold
HEAT® Service & Support™ software delivers an easy-to-use, full-featured customer service and support solution, enabling your organization to reduce IT costs, streamline customer support interactions and improve customer retention.

What's New in v8.4?

• Ability to run Auto Ticket Generator (ATG) as a NT Service
• Call logging dashboard
• Updated look and feel
• New drag and drop sorting grids
• New pinnable InfoCenter
• Updated System Requirements
• New HEAT Administrator navigation dashboard
• Updated Hours of Operation interface

Product Brochure
Pricing

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LANDesk Announces Service Desk Offering
LANDesk® Service Desk is a next-generation consolidated service desk (CSD) solution and graphical business application that empowers your customers to easily, efficiently and effectively deliver outstanding support services to both employees and customers. Its process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation empower both internal IT support staff and external customer service team members.

Product Brochure
Pricing

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Joe Wang Interview
Joe Wang, CEO & President, LANDesk Software explains the trends in the security space and his company’s plans for the future.

Q: "Is security seen as a part of managing IT?"

A: "One trend that we have discovered is that security has emerged as an integral part of the management framework. In the past, companies would buy security products separately but now the security market has evolved such that corporates look at things on a holistic scale. Managing security is an integral part of managing IT today. As a result, companies are looking at solutions that offer both protection and management in a single product."

Full Interview
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LANDesk® Success Story Mason City School District
Instead of following a classical school model of “pulling” student data from
its student information system, Mason City Schools employs a student focused methodology that “pushes” instructional, demographic, special
needs, grade and assessment information to applications accessible by teachers and parents.

Part of this methodology requires the IT group at Mason to push different applications out to its 3,800 PCs that fit the unique needs of individual classrooms and labs. The instructional
software used by Mason has been chosen for its value and ability to
help its schools to continue to improve student achievement.

“As our teachers determine that students need help in specific areas, they ask us to deploy on a periodic basis certain educational software that enables them to focus on those specific needs,” says David Hickey, Chief Information Officer at Mason City Schools. “In the past we were unable to deploy this individualized PC instruction software during the school year. We had to wait until summer break to image labs and classroom desktops with specific software designed to meet the individual instructional needs of our students.
With LANDesk Management Suite we can now deliver that software overnight.” Entire Story

More About LANDesk
® Management Suite

Success Story Library

--------------------------------------------- Can You Really Have Mobile Users and a Secure Network?

Mobile computers are especially vulnerable to malicious infections that can potentially make it through your firewall. Chances are you're all too familiar with the unique challenges mobile computers can bring: increased downtime, frustrated employees, mounting stress – and lost revenue.

A recent Infonetics survey of 80 large U.S. companies found that these businesses averaged 501 hours of network downtime per year, costing nearly 4% of their total revenue.

Download a Whitepaper

Protecting Your Corporate Network

IT Security: To Mitigate, Remediate, or Eliminate

LANDesk Battles Network Threats

Managing Security Risks in Modern IT Networks

Vulnerability Checklist
--------------------------------------------- Ask The Experts
Are you evaluating LANDesk®, HEAT®, HiTIL™, or iValue Suite™? Join us at one of our upcoming, live, product demonstrations. Share your experiences and ask questions. All products are covered throughout the webcast.

August 22
11 am to 1pm PDT
More Information
Register

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