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NetworkD is the number one provider of Infrastructure Management Software and Business Process Solutions - designed and delivered on a global platform.
We focus on solutions that take the best of
ITIL®, Operational Best Practices, and the most effective Technologies in the market today to drive value, lower cost and enhance the customer
experience in utilizing IT services.
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Too often organizations implement Infrastructure Monitoring tools as a sole mechanism for monitoring, managing and reporting IT Service Quality to its business customers.
The argument is “If I meet my Availability SLA’s, users and business customers will view IT as delivering quality services.” Additionally, organizations also attempt to rely on these infrastructure monitoring tools to ensure business-centric SLA’s are met by correlating and communicating Network, Server, Database and Application response times as end-user response times.
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Unfortunately for these organizations relying on this approach, there is a practical and fundamental difference between Availability of the IT Infrastructure and Service Quality to the Customer. To understand these differences better, let's review the key Processes, Tools and Criteria for achieving Service Quality Management.
Full Article |
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Password management consumes a huge amount of time in today's typical enterprise service desk. As many as 30 percent or more of all calls are from users who have forgotten their passwords - or whose passwords have expired. At such high volumes, these calls translate to large expenses.
iControl for Windows™ is a self service password reset tool that empowers end users to control and reset personal passwords without calling the help desk.
iControl for Windows™ is the only solution to offer full LANDesk integration; allowing secure user identity verification within the management console, as well as offering Helpdesk console integration for secure and audited operator driven services. iControl for Windows™ delivers a rapid Return on Investment and then publishes it through clear and concise activity history in the built-in ROI Dashboard.
By eliminating downtime, delays, and frustration associated with help desk calls, employees get back to work with minimal disruption or delay.
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Do you enjoy the benefits of LANDesk® Management Suite Software but struggle to get good, dependable LANDesk® support?
Support your LANDesk® system with these valuable features:
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Talk exclusively with senior level LANDesk Deployment and Configuration experts
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Receive a 2-4 hour response time
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Speak directly to a high-quality, experienced Support Engineer, without administrative intermediaries
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Have access to deep technical repositories of information from the worlds largest LANDesk® Expert Solution Provider
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Enjoy receiving all the software updates and Patch/Hotfix information that you normally would not receive from LANDesk® without a direct inquiry
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Benefit from Monthly Technical Newlsetters and receive Technical Alerts on issues and problems well before they are made public
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Benefit from having environment based support that can answer questions based on your configuration
NetworkD Group offers high quality "Unlimited Incident" support. Open a trial ticket and see how quickly we can resolve your issue.
Open Trial Ticket Here
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Gwinnett Hospital System is a not-for-profit healthcare network serving Gwinnett Ccounty and surrounding areas in Georgia. The system has provided a wide array of high-quality services for more than 60 years. Today, the system serves the largest base of patients in the area at facilities that include the flagship Gwinnett Medical Ccenter, three hospitals and additional supporting medical facilities. More than 4,100 people are employed by the system and more than 700 physicians are affiliated with system hospitals and clinics.
A few years ago, Gwinnett Hospital System was struggling with trying to manage its infrastructure of desktops, servers, handhelds and laptops without the benefit of a complete management solution. The system’s existing solution was incomplete and rapidly depreciating in the value it returned because it wasn’t being maintained or updated.
Learn why Gwinnett Hospital Systems chose LANDesk® solutions and how they are benefiting
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