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Many companies experience spikes in unresolved incident totals due to a host of issues.
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While some companies experience a high growth rate and do not have the infrastructure to support the growing need; others do not have the processes in place to efficiently handle the incident volume. Still others do not manage their resources effectively or hold them to certain performance levels. Whatever the reason, there invariably comes a time when the incident “house” needs to be cleaned.
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New LANDesk® Process Manager 4.0 is now available and empowers you to make your business and IT processes more consistent and predictable without relinquishing control over the steps taken or the outcome achieved. Add LANDesk Process Manager to your existing LANDesk® systems and security management solutions and create consistent, predictable IT workflows that automate redundant maintenance tasks and save time, hassle and money. The new 4.0 version includes active directory (AD) actions to allow you to automate creating and deleting AD accounts, shares, groups and application access as well as resetting passwords, saving time and reinforcing network security, and more.
Do any of the following Information Technology (IT) business challenges strike home?
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Executives and business partners question the value of IT expenditures, failing to appreciate the many IT services that operate effectively and efficiently
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Too much time is wasted on IT incidents and problems, or the same ones get worked over and over
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IT changes to systems or applications frequently degrade business services
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Competing demand for scarce resources results in too many emergency production changes
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Implementing a service support tool fails to achieve the desired improvements and cost savings
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We think we are trying really hard to deliver good service, but our customers simply are not that satisfied
If so, then you are far from alone. These are common and well-recognized challenges faced by IT management throughout the world, regardless of organization size. To address these challenges in the past, enlightened management has embraced “best practice” processes and controls frameworks (e.g., ITIL®, CobiT, TQM, Six Sigma), internal benchmarking, and new tools. All too often though, these efforts fail to achieve the desired lift.
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Founded in 1769, Dartmouth College is a member of the prestigious Ivy League and has around 5,500 students. Dartmouth’s high-speed network connects all its dormitory rooms, administrative offices and academic buildings both on and off campus. To ensure that all of its 9,000 computers stay secure and productive, the college uses proactive endpoint security management using LANDesk® Security Suite and comprehensive desktop management with LANDesk® Management Suite.
Learn why Dartmouth chose LANDesk® solutions and how the school is benefiting
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