June 2008

NetworkD are the experts at systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions to organizations worldwide.

We specialize in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff. 

NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community.

www.networkd.com

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 IT Change Management

What is really important?

While virtually every organization has some method of managing IT change, predictable dependable change remains elusive for many. Up to one-third of all incidents are change related.   Some of the common reasons for lack of predictable change include:

  • Change implementation versus change control orientation
  • Lack of role clarity and resources
  • Bureaucratic procedures are frequently not automated and therefore circumvented
  • Inflexible for minor or urgent changes and therefore circumvented

ITIL® states that the goal of Change Management is to "ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently to improve the day-to-day operations of the organization."   But, as with the entire ITIL framework, how we get these tasks accomplished and who gets involved in them is largely left up to individual interpretation.  That is where we find our customers struggling—struggling to figure out how and who best to accomplish Change Management.   

If you are an IT manager tasked with implementing or managing Change Management, or if you are a business leader wishing that IT would lessen the impact of changes on the business (i.e., make change predictable), this article is written for you.

Full article

More about NetworkD's
IT Service Management Services

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LANDesk Patch Management

InformationWeek Rolling Review: LANDesk Patch Manager

InformationWeek is conducting a rolling review on patch management and recently reviewed LANDesk Patch Manager. As a rolling review, a number of products were selected and one is reviewed every month. The review is an overall technical look at how different vendors approach an issue or need. There will be a synopsis after the last product is reviewed later this year.

"LANDesk also supports a policy-based implementation, where you can define the types of patches you want to install and when. While distributing packages, we could use features like targeted multicast, which minimizes bandwidth consumed, or peer download, which capitalizes on local bandwidth by sharing packages already downloaded by one agent on a given subnet. Pretty cool.", said Michael Biddick of InformationWeek.

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LANDesk Case Study

LANDesk Customer
Success Story

The mission of the Office of Information Technology (OIT) at Georgia Tech is to support and provide the academic units at the university with the technology tools they need to teach and to further their research initiatives. As a public university, one of the school’s single greatest challenges is it's limited funding.

“If the school has budget cuts, IT is the first place they look to reduce, in spite of our increasing workload,” says Robert Riding, systems support specialist at Georgia Tech. “We needed a solution that would let us do more with less, automating much of what we do.” The automation inherent to LANDesk® Management Suite enabled Georgia Tech OIT to perform management tasks on hundreds of machines without ever having to physically visit or touch those machines

Read Case Study

©2008 NetworkD Group
All rights reserved

LANDesk on Facebook LANDesk now on Facebook

NetworkD has unveiled a new LANDesk page on Facebook. LANDesk users and others tasked with managing  large corporate infrastructures can become ‘fans’ of the page.  The LANDesk Facebook page is already delivering exclusive content to those users through the social networking site.

Exclusive Facebook content includes:

  • VIP Invites to local events
    • Usergroups
    • Luncheons
    • Cocktail Receptions
  • Tips & Tricks
  • Best Practices Videos
  • Immediate Critical Updates
  • Expert-led Discussion Boards
Facebook Become a fan of LANDesk
Read the Press Release

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Software License Clawback

Reclaim Software Licenses, Improve Purchase Planning, Save Money, and Reduce Compliance Risk

 LANDesk Process Manager

Chances are your IT environment contains under-utilized, lost, or even forgotten software assets that are costing your organization money or placing you at risk of license non-compliance.

In a study commissioned by LANDesk, UK-based research firm Dynamic Markets interviewed 500 enterprise IT managers across the U.S., UK, Germany and France... Download the Whitepaper to Learn More

Download the trial version of LANDesk Process Manager

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LANDesk Tip

Protect your LANDesk Clients from undesired deletion of LANDesk files & Services using the LANDesk Agent Watcher.  The following technical tip will demonstrate how to create a simple Agent Watcher configuration & how to deploy to your managed clients:

Full tip here

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Global Training Schedule

NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.

LANDesk® Administrator Training

  • Newport Beach, CA
    July 7th - 11th, 2008
    Register

  • Paris - Lille - Lyon - Bruxelles
    30 juin au 04 juillet 2008
    15 au 19 septembre 2008
    Inscrivez-vous

LANDesk® Advanced Administration Training

  • Washington, DC
    July 21st - 25th, 2008
    Register

  • Paris - Lille - Lyon - Bruxelles
    07 au 11 juillet 2008
    22 au 26 septembre 2008
    Inscrivez-vous

Achieving Operational Success through
LANDesk® Best Practice

  • Basingstoke, United Kingdom
    July 21st - 24th, 2008
    Register

  • Newport Beach, CA
    July 29th - August 1st, 2008
    Register

Formation Service Desk Analyst (SDA)


Formation Service Desk Manager (SDM)

More information, including a full list of training dates can be found here.

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Global Events




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