March 2006

NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.


ITIL® Foundation Courses Now Scheduled
ITIL® Certification is about more than the certificate. Without the practical understanding of how ITIL® relates to the real-world, certification training is wasted money. Anyone can get students certified. But only this special program gets them certified AND prepared to implement ITIL® after the class is over -- that's ITIL® certification that students can actually use!

Our unique purpose-focused approach means students get certified, but more importantly, they will learn how to actually use their certification at their job site. Hands-on exercises, case studies and test preparation all prepare them to pass the exam, and give them valuable insights and abilities for use after the class.

The next available ITIL® foundations course will be in Newport Beach on May 9-11th. A full course outline can be found here.

Are Your Assets Hiding in Plain Sight?
What if you bought a new computer to use at home and then misplaced it or forgot about it, so you ended up buying a new one only to later find the original? That would be a rather pricy oversight. Granted, no one misplaces or forgets about a personal PC. But, in a recent global survey of IT managers commissioned by LANDesk, 64% of businesses reported that their records of IT assets are incomplete. That’s a lot of misplaced IT assets and a significant impact to these businesses’ bottom lines.

In the survey, many IT managers reported that they manually keep track of hardware and software assets, such as PCs, laptops, servers and software applications. Only 28% said they use a single management tool to discover, track, secure and manage all of the IT hardware and software assets in their organizations. And while 85% said that all the software installed on their company’s IT hardware is fully licensed, less than half would confidently welcome an audit.

Read more about the survey and what IT managers said when asked how they would respond to an audit, the different types of manual methods being used to track assets and the reasons why organizations are tracking their assets. Full Article


Fujitsu Services Centralizes Service Management
Fujitsu Services operates under the Fujitsu brand and is one of Europe’s leading providers of managed services for IT infrastructure. Its 15,000 European employees provide a range of core IT services to customers in the retail, financial services, telecommunications, travel, utilities, manufacturing and central and local government markets. Its Swedish subsidiary, Fujitsu Services Sweden, helps improve customers' business operations by providing and managing the IT systems equipment and the related services for the whole lifespan of each customer’s infrastructure. When Fujitsu Sweden needed a solution for centralized software distribution and remote problem resolution for all its diverse customers, it turned to LANDesk® Management Suite and was able to give:

  • Customers access to a help desk specific to their company and installation.
  • End users remote maintenance from the help desk for faster problem resolution.
  • A common resource for software management in an infrastructure common to all clients.

"The LANDesk environment resides on one core server, one SQL server and one Web server. It is an elegant solution that required a modest effort to build and saves us about eight hours work for each software distribution we do. Achieving anything that even remotely resembles this in Windows only would take us at least a man year," commented Micke Johansson, technical design authority, Fujitsu Sweden.

Read more about Fujitsu’s use of LANDesk Management Suite.

Ask The Experts
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New IT Service Management Discussion Documents and Whitepapers
NetworkD has over thirty whitepapers and discussion documents that are available for free. New Whitepaper postings include:

The entire library can be found here.


NetworkD Partners with Help Desk Institute
NetworkD has formed a new partnership with Help Desk Institute (HDI) Europe naming NetworkD as the exclusive provider of HDI services in France, Belgium, and Switzerland. Joint offerings will include Help Desk best practice training and certification, ITIL® training and certification, as well as participation in local events; all of which will be designed for native French speaking IT support professionals.

Full Press Release can be found here. Training dates can be found here.

NetworkD Miratech Enhances IT Service Management and Infrastructure Service Offerings
NetworkD Miratech, a global IT Service Management solutions provider, today announced expanded IT Service Management and Infrastructure service offerings. Backed by over ten years of desktop, infrastructure and service desk expertise, expanded offerings include: system integrity maintenance, operational administration, software distribution services, software packaging services, patch management, operating system delivery, and software license monitoring.

Full Press Release can be found here.

NetworkD iValue Suite™ On Demand Recorded Demos
Are you interested in evaluating an iValue Suite™ Solution? Take the first step towards discovering their power by downloading an on demand recorded demonstration.

NetworkD is the exclusive vendor of iValue Suite™, which includes iSurvey™, iLaunchPad™, iBridge™ and iControl™. More information about iValue Suite™ can be found here.

Tips and Tricks


LANDesk Tip: Tired of constantly modifying queries to display different attributes? Did you know you could...? When making a query in the LANDesk Management Suite you have the opportunity to select which attributes should be displayed when you run the query. There are many that believe the only way to change what is displayed is by editing the query and re-selecting the newly desired attributes. Did you know there is an easier and faster way to change what information is displayed when you run that same query, without editing it each and every time? Details


HEAT Tip: Auto-Calculating due date & times
Do you have SLA’s with your customers? Are they based on the Impact or Priority of the ticket? You can auto-calculate when those SLA’s will be due or even a warning time for them using the @DateAdjust/@TimeAdjust functions! Details

2006 HEAT® & LANDesk® Training Schedule Now Available
Take a look at our 2006 training schedule which includes beginner and advanced courses. If you do not see a date or location relevant to you, private training is also available. Click here for more information US, UK, Germany, and France.

Upcoming Events


Infosecurity '06
April 25-27, 2006
Grand Hall, Olympia, London
Visit us at stand #290


The HelpDesk and IT Support Show
April 25-27, 2006
Grand Hall, Olympia, London
Co-located with Infosecurity '06
Visit us at stand #354


System- und Netzwerkmanagement
May 3, 2006
München, Deutschland
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