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NetworkD is the number one provider of Infrastructure Management Software and Business Process Solutions - designed and delivered on a global platform.
We focus on solutions that take the best of
ITIL®, Operational Best Practices, and the most effective Technologies in the market today to drive value, lower cost and enhance the customer
experience in utilizing IT services.
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Many companies experience spikes in unresolved incident totals due to a host of issues. Wile some companies experience a high growth rate and do not have the infrastructure to support the growing need; others do not have the processes in place to efficiently handle the incident volume. Still others do not manage their resources effectively or hold them to certain performance levels. Whatever the reason, there invariably comes a time when the incident 'house' needs to be cleaned.
Aside from being best practice, there are some specific reasons why incident totals should be managed.
Full Article
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Increase efficiency, save time, reduce costs, establish standards and ensure your mobile workforce has access to the tools they need with LANDesk® Handheld and Embedded Device Manager.
LANDesk® Handheld and Embedded Device Manager uses proven LANDesk® Management technologies for a handheld management solution optimized for the low-speed, intermittent connections characteristic of handheld, embedded and wireless devices.
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Free Trial Download
LANDesk® Handheld Manager provides:
- Access Via Carrier Connection -
If a wireless device is lost, a simple right-click from your management console lets you access the device via carrier connection to clear its memory card; delete contacts, address book data and e-mail; perform a reset and more.
- Asset Management - automate asset discovery and inventory management in addition to asset monitoring and change control alerting. Its lightweight inventory scanner catalogs detailed hardware and software attributes and stores them in a central inventory database for license tracking, reporting and change control as well as easy targeting for handheld software deployments to increase efficiency.
- Efficient Software Distribution - distribute software packages and updates to both your wired and wireless devices using LANDesk® Management Suite’s familiar task scheduler. You can use a zero-touch process to automatically update client-side agents. And LANDesk® Handheld File Exchange™ technology makes it easy to push out key documents or price lists to selected handhelds and to pull critical data files up to the core server for automated data collection.
- Bandwidth Optimization - Dynamic bandwidth throttling adjusts automatically for slower wireless connections, so software distribution tasks don’t monopolize bandwidth. And data compression reduces total traffic sent over wireless links. While checkpoint restart helps ensure that if a task is interrupted, it’s completed at the next available opportunity.
Learn More
Get a Quote
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The U.S. Energy Policy Act of 2005, passed by the U.S. Congress July 2005, extended Daylight Saving Time (DST) in the U.S. by approximately four weeks. As a result, beginning in 2007, DST will start three weeks earlier on March 11, 2007, and end one week later on November 4, 2007, resulting in a new DST period that is four weeks longer than previously observed.
Full Article
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LANDesk® Management Solutions make it easy to prepare for, deploy and manage your systems running Windows Vista. LANDesk® solutions extend the power of Vista to give your enterprise complete control over your IT environment with built-in support of key Windows Vista technologies, including ImageX, Windows PE, profile capture and migration, extended provisioning with full support for ImageX, System Image Manager and USMT, full Vista client support and Vista readiness evaluation and reporting.
Regardless of your Vista rollout plan, a comprehensive systems and configuration management tool, such as LANDesk® Management Suite, can help you do your evaluation in a controlled, efficient and effective manner.
Learn more about simplifying your Vista deployment using LANDesk solutions in the LANDesk® Vista Readiness Center.
Free Trial Download
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Join us this month for Vista Seminars in
France or the United Kingdom
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Easily, efficiently and effectively deliver outstanding support services to your employees and customers with a consolidated service desk solution, LANDesk® Service Desk.
LANDesk® Service Desk empowers both your internal IT support staff and external customer service team with process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation.
Use LANDesk® Service Desk powerful set of features and benefits for any service delivery operation and have access to:
- All the fundamental functions you expect in a world-class service desk solution
- Powerful interfaces and connectivity options maximize reach, usability and productivity
- A simple, effective way to introduce and maintain ITIL best practices
- The flexibility and agility to maximize your current solutions
- The ability to empower users
Get a Quote
All LANDesk® Solutions
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Tips & Tricks
Rollup Database Tips : Enabling 32-bit Console Reports using a Rollup Database
One of the main Business Needs for a Rollup Database is reporting. Unfortunately, the only console supported for accessing the Rollup Database is the web console.
Complete Tip Here
The Call Logging Dashboard is a new feature available in HEAT version 8.4. It has 3 sections: My Groups, Broadcasts, Commonly Used Metrics...
Complete Tip Here
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Spring Training Schedule
NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI®, LANDesk® and HEAT®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience.
LANDesk® Management Suite DM87 Training
LANDesk® Management Suite Advanced Training
Formations Service Desk Manager (SDM) Fast Track
Formations HDI Analyste Help Desk – Help Desk Analyst (HDA) Fast Track
More information, including a full list of training dates can be found here.
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