May 2005

NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.


FrontRange HEAT Named to ISM's Top 15 Awards List
HEAT® was selected once again by ISM, Inc., Customer Relationship Management (CRM) strategic advisors as a recipient of their Top 15 CRM (Small & Medium Business) Software Award for 2005. HEAT 8.0, chosen after intensive testing by the ISM Software Lab, is to be praised for winning the Top 15 honor, as ISM's software selection process is strenuous and comprehensive, according to Barton Goldenberg, founder and President of ISM. This is HEAT's third ISM Top 15!

A free trial download of HEAT can be found here.


NetworkD's Library of Industry Discussion Documents and Whitepapers
 NetworkD has over twenty whitepapers and discussion documents that are available for free. The entire library can be found here.

NetworkD iSurvey
 NetworkD has just released a Customer Survey Reporting application that will extend the functionality of FrontRange HEAT Service and Support by embedding best practices for customer satisfaction surveys directly into the technology.

A free trial download of iSurvey can be found here.


LANDesk Recognized as Industry Leader
LANDesk leads all vendors in the independent, lab-based research report by Forrester Research, The Forrester Wave™: Client Systems Management Tools, Q2 2005. LANDesk products scored high in the leader space in all three Client Systems Management (CSM) evaluation areas—Unified Architecture Management, Security Management and Configuration Management. Excerpts from the report authored by David Friedlander, senior analyst at Forrester Research:

“LANDesk in particular has established thought leadership with its recent addition of strong security management capability to its product portfolio. ...[LANDesk has one of] the strongest product offerings and overall road maps.”

“The LANDesk Management Suite... has a solid, unified and flexible architecture for all core functions.”

“LANDesk has established an early lead in the security management market segment. It ...has taken an innovative approach to security management by tying it closely to existing systems management tools.”

“...LANDesk is well-positioned to succeed.”

Full Forester article can be found here.

A free LANDesk Management Suite trial download can be found here.


NetworkD Certified HEAT and LANDesk Training Classes
Take a look at our new 2005 training schedule which includes beginner and advanced courses. If you do not see a date or location relevant to you, private training is also available. Click here for more information US, UK, Germany, and France.

You Have Questions We have Answers
Do you have a technical or business process question you would like to ask the Desktop and Help Desk experts at NetworkD? Fill out this form and we reply to your question within 48 hours.

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+ 49 (0) 89 / 54 55 81 66
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+ 33 (0)8 25 82 62 51

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NetworkD & Gartner Webinar: Desktop Systems Management: Achieving Audit Compliance
Today, in all types of organizations, compliance issues associated with the IT infrastructure continue to gain scrutiny and cause headaches for IT leadership, managers and quite frankly the end customer.

What is the best way for IT leadership to deal with the compliance issues associated with desktop systems management infrastructure?

Join us for an informative webinar that will highlight a best practices approach for gaining traction in the battle for security and audit compliance.
Register here.

Topics to be covered include:

1) The pain currently facing the IT industry

2) Navigating conflict between Security and Operations

3) Critical success factors for desktop systems management compliancy

4) Understanding best practices for maximizing compliance efforts while managing the cost

5) The roadmap for continued improvement in desktop management automation

Register here.

Tips and Tricks

LANDesk Tip: How to stop MSI software packages from re-installing on targeted devices where the software is already installed. Details

HEAT Tip: Tiered Call Classification
The recommended system design includes a 3-tier or 4-tier call classification schema. This schema relates directly to management and statistical reporting; and should take reporting objectives into account. Details

Upcoming Events

Séminaire LANDesk : L’Administration de Parc et la Gestion du Cycle de Vie du Poste de Travail
16. Juin 2005 à Paris, France
22. Juin 2005 à Toulouse, France
23 Juin 2005 à Sophia Antipolis, France

Pour plus d’informations, contactez nous au
+33 (0)825 826 251 ou par email.

Security Eye by the IT Verlag with LANDesk and NetworkD

21. June, 2005
Frankfurt, Germany

22. June, 2005
Cologne, Germany

23. June, 2005
Munich, Germany
More information email us.

„Webinar: Security Suite by LANDesk® Software“
Date: 28. July, 2005
Time: 16:00 (CET)
Duration: 1,5 Std.

For further information please call +49 (0) 89 54 55 8-166 or email.

Upcoming Tradeshows and Conferences:
If you are interested in attending one of the conferences or tradeshows below, let us know! We may have free expo passes for you and your team. We are also available for scheduled consultations. Contact us today.

Secure 2005: IT Security
Trends-Applications-Strategies
June 14-15
Bad Homburg, Germany

Hospitality Industry Technology Professionals:
June 20-23
Los Angeles, Booth #337

 
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