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NetworkD is the Global Leader in Desktop Systems Management and Help Desk Solutions. We focus on solutions that take the best of ITIL, operational best practices and the most effective technologies in the market today to drive value, lower cost and enhance the customer experience in utilizing IT services.
Mile stone reviews are the norm with implicit understanding that the next or dependent process should not be undertaken until core processes are established and rock solid. That’s the theory. But business is rarely this neat and tidy. In practice, those companies that excel often do so by virtue of their flexibility, their ability to adapt to changing circumstances and improvise. Entire article can be found here. LANDesk
Management Suite v8.5 SP2 Released There are a two different ways you can receive this update:
Secure
Remote Management Minus the VPN More information about LANDesk Management Gateway and extending your management reach to remote users can be found here.
NetworkD Corporation www.NetworkD.com
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NetworkD has over thirty
whitepapers and discussion documents that are available for free.
New Whitepaper postings include: The entire library can be found here. NetworkD
iValue™ Suite iLaunchPad™ - Integrates
a large variety of Service Desk solutions with LANDesk® Management
Suite® and can be installed to the machines of Service Desk
staff and administrators alike, allowing them then to carry out
desktop management functions from within the Help Desk console. iSurvey™ - Extends the functionality
of HEAT® Service and Support by embedding best practices for
customer satisfaction surveys directly into the technology. This
unique tool provides a link to an online survey which is sent
to the customer when the service desk ticket is closed; this survey
can be customized to suit specific requirements. The results of
surveys can be viewed within a HEAT® detail screen and reports
can be created to measure and give an account of the overall performance
of the Service Desk. iControl for Windows™ -
is a self service password reset tool that empowers end users
to control and reset personal passwords without calling the help
desk. End users can reset personal passwords by correctly answering
a series of private questions. Remote employees with access to
a web browser can reset forgotten passwords without outside assistance. All New iBridge™
- copies and updates inventory records from LANDesk Management
Suite® into the HEAT® Service and Support database. With
the ability to easily track computer assets against call tickets
and pull reports detailing problem computers and devices, asset
managers and service desk administrators alike can further leverage
their existing investment using HEAT as an asset management database
and PC lifecycle management solution. Tips and Tricks LANDesk Tip: Manage Software License Compliance for each Division or Department. Software licenses purchased for Adobe Acrobat by “division A” will only be consumed by “Division A” devices and Adobe Acrobat licenses purchased by “division B” will only be consumed by “Division B”, and so on. This can be accomplished by using Software Compliance Groups, and Device Scopes. Using these features, you can manage separate licenses from each division from a single LANDesk Core Server. Details
Séminaire
NetworkD/ LANDesk® Software: L’administration de parc et la gestion
active de la sécurité des postes et des serveurs
Séminaire
NetworkD/ FrontRange Solutions®: Présentation d'une solution complète
de Help Desk
Séminaire
NetworkD/ LANDesk® Software: L’administration de parc et la gestion
active de la sécurité des postes et des serveurs
8:30am PST, December 1st, 2005
9:00am PST, December 7th, 2005 Tradeshows and Conferences
FrontRange Focus
itSMF Annual Conference and Exhibition
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