| October 2006
NetworkD is the number one provider of infrastructure management software and business process solutions - designed and delivered on a global platform.
We focus on solutions that take the best of
ITIL®, operational best practices, and the most effective technologies in the market today to drive value, lower cost and enhance the customer
experience in utilizing IT services.
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IT Service Catalogs
Many organizations adopting
best practices for IT Service Management are
working hard to figure out
the |
concept and
implementation of an IT Service Catalog. So exactly
what is a service catalog… is it like the Sears Christmas
Wish Book of IT services?
The main purpose of a service catalog is to document IT services and establish the basis for other service management components. More
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Tips and Tricks
LANDesk Tip: How to FORCE the end user to enter information into a Custom Data Form. Details
HEAT Tip: Automating Creation of the HSS Customer Login A good way to reduce administrative downtime is through the automation of the creation of the HEAT Self Service Customer Login. Details
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Are you on v8.4?
HEAT® Service & Support™ software delivers an easy-to-use, full-featured customer service and support solution, enabling your organization to reduce IT costs, streamline customer support interactions and improve customer retention.
What's
New in v8.4?
- Ability to run Auto Ticket Generator (ATG) as a NT Service
- Call logging dashboard
- Updated look and feel
- New drag and drop sorting grids
-
New pinnable InfoCenter
- Updated System Requirements
- New HEAT Administrator navigation dashboard
- Updated Hours of Operation interface
Product Brochure
Pricing
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LANDesk® Announces Service Desk Offering
LANDesk® Service Desk is a next-generation consolidated service desk (CSD) solution and graphical business application that empowers your customers to easily, efficiently and effectively deliver outstanding support services to both employees and customers. Its process-driven incident management, role-based privilege sets, automatic actions, assignment, service levels and escalation empower both internal IT support staff and external customer service team members.
Product Brochure
Pricing
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Joe Wang Interview
Joe Wang, CEO & President, LANDesk Software explains the trends in the security space and his company’s plans for the future.
Q: "Is security seen as a part of managing IT?"
A: "One trend that we have discovered is that security has
emerged as an integral part of the management framework. In the
past, companies would buy security products separately but now
the security market has evolved such that corporations look at
things on a holistic scale. Managing security is an integral part
of managing IT today. As a result, companies are looking at solutions
that offer both protection and management in a single product."
Full Interview
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 |
HEAT® Named 'Best Help Desk Solution' |
More than 3,000 customers name HEAT
tops over 70 service desk solution entrants in the 2006 Members’ Choice
Awards for the content-rich, popular site ContactCenterWorld.com. More
information about the award can be found here.
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LANDesk® Success Story
Mason City School District
Instead of following a classical school model of “pulling” student data from
its student information system, Mason City Schools employs a student
focused methodology that “pushes” instructional, demographic,
special needs, grade and assessment information to applications
accessible by teachers and parents.
Part of this methodology requires the IT group
at Mason to push different applications out to its 3,800 PCs that fit
the unique needs of individual classrooms and labs. The instructional
software used by Mason has been chosen for its value and ability to
help its schools to continue to improve student achievement.
“As our teachers determine that students need help in specific areas, they
ask us to deploy on a periodic basis certain educational software
that enables them to focus on those specific needs,” says David Hickey,
Chief Information Officer at Mason City Schools. “In the past we were unable
to deploy this individualized PC instruction software during the school year.
We had to wait until summer break to image labs and classroom desktops with specific
software designed to meet the individual instructional needs of
our students. With LANDesk
Management Suite we can now deliver that software overnight.” Entire
Story
More About LANDesk® Management Suite
Success Story Library
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Have a Question?
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or business process question you would like to ask the Desktop
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