LANDesk Service Desk 7.2
Easily, efficiently and effectively
deliver outstanding support services to your employees
and customers with a consolidated service desk (CSD)
solution, LANDesk® Service
Desk.
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LANDesk® Service Desk empowers both your internal IT
support staff and external customer service team with
process-driven incident management, role-based privilege
sets, automatic actions, assignment, service levels
and escalation. Your enterprise gains the power to
deliver support services using a range of convenient
interfaces as well as a simple, effective way to introduce
and maintain Information Technology Infrastructure
Library (ITIL®) best practices.
Use LANDesk® Service Desk’s
powerful set of features and benefits for any service
delivery operation and have access to:
LANDesk® Service Desk includes
the basics of incident and call logging, assignment,
service levels, escalation, form design and user
structures to give you access to everything you expect
in a world-class service desk solution.
LANDesk® Service
Desk has a powerful graphical user interface that makes
managing and placing service desk requests easier and
more efficient for your entire enterprise. Service
providers stay connected and productive by being able
to access LANDesk® Service Desk with a mobile device.
And a Web browser-based interface lets service providers
and end users or customers easily log incidents, communicate
and track service status and requests.
LANDesk® Service
Desk gives you the assurance of support for ITIL® best
practices and integration. And ITIL® Service Desk, Incident
and Call Management, Problem Management and Service
Level Management capabilities extend your ITIL® best
practice efforts. All requirements identified by ITIL® are matched, and most importantly, exceeded to give
you flexibility specific to your needs.
LANDesk® Service
Desk integrates with leading desktop management tools
and toolsets, including LANDesk® Management
Solutions as well as Microsoft Active Directory,
Novell eDirectory and Touchpaper ActiveAssistance to
let you effectively use your existing tools to provide
faster, better support with less effort, fewer consoles
and less training. And easy access to data in your
current databases gives you maximum leverage of your
existing resources and information and increases your
return on investment and effectiveness.
LANDesk® Service
Desk includes a comprehensive, intelligent knowledge
base capability. Users can dynamically search for solutions
and advice as incident, call, problem and change information
is populated. You control and configure how results
are displayed. And knowledge is automatically captured
to ensure that the latest, most pertinent information
is accessible with the least impact on resources. And
reporting capabilities let you record and prove the
value of articles with both business usage and feedback.
The
always-available Web-based service portal lets users
proactively report a problem, find information and
initiate a solution to facilitate faster resolution.
And
as a process-driven solution, LANDesk® Service Desk lets you easily define your service procedures and
follow them to ensure consistency and efficiency as
well as facilitate faster problem resolution and save
time.
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NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community.
NetworkD is an authorized LANDesk Training Center. We have the most experienced LANDesk consultants in the world.
Download a trial version of LANDesk or contact us for pricing.
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