LANDesk Service Desk
LANDesk® Service Desk is a next-generation graphical business solution delivered through a range of interfaces, including console, Web portal, or PDA, enabling your organization to deliver outstanding IT support services to employees and customers.
LANDesk Service Desk combines ITIL-verified and process-driven incident, problem, and change management; customer support; assignment; service levels; escalation; and e-mail notification, and is suitable for any organization that seeks to provide an outstanding level of support service.
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LANDesk Service Desk can help with:
- Efficient and higher quality problem solving.
- Intuitive, role-based information delivery to reduce training requirements.
- Valuable business insight through real-time graphical monitors.
- Faster incident logging and resolution.
- Powerful self-service to help users help themselves.
- Powerful management and reporting tools for enhanced decision making.
- A simple and effective way to introduce and utilize ITIL best practices.
- High configuration ability to meet organizational needs.
- Seamless integration with leading enterprise, desktop and network management systems.
- An ideal way to deliver shared services both outside the IT department and with other organizations.
Learn more in the LANDesk Service Desk product brochure
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NetworkD is a Platinum LANDesk Expert Solution Provider and the largest global reseller of LANDesk solutions worldwide. We have received more awards, including ‘LANDesk Partner of the Year’, than any other provider in the LANDesk channel community.
NetworkD is an authorized LANDesk Training Center. We have the most experienced LANDesk consultants in the world.
Download a trial version of LANDesk or contact us for pricing.
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