FOR IMMEDIATE RELEASE
PRESS RELEASE
April 2005
Contact: Karen Stones
karen.stones@networkd.com
US Tel: (949) 222-2287 x4362 US Fax: (949) 222-2226

Basingstoke, UK NetworkD has released a Customer Survey Report application that will extend the functionality of FrontRange HEAT® Service and Support TM by embedding best practices for customer satisfaction surveys directly into the technology.

The NetworkD Customer Survey application will enable organisations to measure IT effectiveness and customer perception of IT services whilst facilitating continuous improvement. The NetworkD Customer Survey tool is the only XML based application that integrates directly into the HEAT® database.

NetworkD’s Customer Survey tool will provide a link to an online survey which will be sent to the customer when the service desk ticket is closed; this survey can be customised to suit an organisations requirements. There is a simple web-based interface for customers to complete and submit their surveys. The results of surveys can be viewed within a HEAT® detail screen and reports can be created to measure and give an account of the overall performance of the Service Desk.

“This latest development from NetworkD further illustrates the company’s commitment to enabling organisations to generate actionable metrics and related performance management information to facilitate operational success” said Karen Benitez, VP - Enterprise Solutions, NetworkD.
This new offering from NetworkD will be launched at the Helpdesk and IT Support Show, 26th-28th April 2005, Olympia, London. NetworkD will be exhibiting on Stand Number 354.

Notes for Editors
Established in 1996, NetworkD is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organisations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. NetworkD is a leading information technology support provider with offices in North America, Europe and Asia Pacific regions.

For more information, please contact Karen Stones
US Tel: (949) 222-2287, US Fax: (949) 222-2226.

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