FOR IMMEDIATE RELEASE
PRESS RELEASE
August 23, 2006
Contact: Karen Stones
karen.stones@networkd.com
US Tel: (949) 222-2287 x4362 US Fax: (949) 222-2226

Paris, France: NetworkD, a global leader in IT Service Management Solutions, today announced the availability of Help Desk Institute's (HDI) Customer Support Specialist (CSS), Help Desk Analyst (HDA), and Help Desk Manager (HDM) certifications in France, Belgium, and Switzerland. These global support best practice offerings are designed for native French speaking IT support professionals and exclusively provided by NetworkD.

HDI Europe's Customer Support Specialist course introduces the skills and techniques required to provide exceptional customer service and support, while the focus of the HDA certification is on support center processes, tools, and problem-solving techniques. The HDM certification enables managers of all levels to acquire the knowledge they need to effectively manage relationships, align business strategies and goals, build and deliver on service level agreements, and develop and maintain great teams.

When queried about the new offerings, Howard Kendall, founder and President of HDI Europe remarked, "NetworkD's localization of services to the French market coupled with their international reach and professionalism make them ideal partners for this new venture. Native French speaking members of HDI Europe benefit hugely from regional offerings whilst encouraging them to become involved with the organization globally."

Karen Benitez, Global VP of Enterprise Solutions NetworkD added, "HDI Europe is the leading global brand in IT Service Support training, education and content rich networking events. Providing IT Service Support best practice training and certification courses across the French speaking regions of Europe further solidifies NetworkD's position as worldwide leader in IT Service Management. Based on NetworkD's proven capability of providing IT Help Desk and Systems Management solutions and training to the French IT market, HDI Europe and NetworkD are the ideal team to introduce HDI's leading certification and training programs to the French speaking regions of Europe. In addition, given NetworkD's breadth of understanding of desktop management best practices and the ITIL® framework, we are positioned to introduce new and exciting training, certification and conference opportunities within France and other countries across Europe."

About HDI Europe
The Help Desk Institute (HDI) was founded in 1988 in the UK by Howard Kendall with a mission to lead the help desk and IT support profession worldwide. The HDI is the leading authority on help desk and IT support related issues and has helped many thousands of IT support professionals towards success in their careers. HDI sets the standards for the IT support industry worldwide and is the conduit for delivering knowledge and career enhancing skills to this professional community. The HDI captures and disseminates creative and innovative ideas for tomorrow's help desk and support operation.

HDI Europe provides specialist information and research about the technologies, tools and trends of the industry. HDI also provides customised training courses and qualifications and offers the opportunity for international recognition of the support centre operation through the site certification audit programme. HDI Consulting provides service management consulting, with a wide variety of services available. Visit http://www.hdi-europe.com/ for more information.

About NetworkD Group
Established in 1996, NetworkD is a leading provider of IT Service Management Solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of Asset Management, Desktop Management, Service Desk Management, Security and Patch Management, Server Management, and OS deployment. With a reputation for innovative solutions and technologies, NetworkD has over 5,000 clients globally and has been honored with over 75 awards. Headquartered in Newport Beach, Calif., NetworkD continues to expand globally; establishing presence throughout the United States, United Kingdom, France, and Germany. Visit www.networkd.com for more information.

For more information, please contact Karen Stones
US Tel: (949) 222-2287, US Fax: (949) 222-2226.

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