Avocent Positioned in the IT Service Desk Magic Quadrant
FOR IMMEDIATE RELEASE
PRESS RELEASE
8 December, 2008
HUNTSVILLE, Ala.– Avocent Corporation (NASDAQ: AVCT), a global leader in IT Operations Management, today announced that it has been positioned by Gartner, Inc. in the ‘Magic Quadrant for IT Service Desk’1 report.
"We consider being named to the Magic Quadrant a testimonial to the strength of our IT operations management focus and, in particular, our Avocent® LANDesk service management solutions,” said Avocent CEO Michael Borman. “Avocent’s suite, already in deployment by hundreds of corporations around the world, continues to deliver an easier way for customers to handle service desk requests.”
The Avocent solution evaluated in the report was Touchpaper. The Touchpaper® IT Business Management suite, provides an end-to-end solution covering all aspects of IT business management – including IT service management, customer service solutions and network and systems management. By meeting the full functional requirements for ITIL™ (Information Technology Infrastructure Library) verification, the modular software suite enables customers to monitor and measure the performance of IT-driven business processes against pre-defined key performance indicators (KPIs).
To gain inclusion in the Gartner Magic Quadrant for the IT Service Desk, Avocent had to:
- have an IT service desk offering to support enterprise environments of more than 5,000 employees, as demonstrated by customer references
- include modules for incident management, problem management, change management, inventory management, self-service, knowledge management and SLA management. Vendors' customer references must have incident management, change management and at least two of the other modules in production;
- generate client interest and inquiries sufficient enough to be noticed by Gartner analysts. Analysts must also receive feedback from enterprise clients indicating that they are using the product
1 The Magic Quadrant for the IT Service Desk was published on November 4, 2008 and was written by David M Coyle and Kris Brittain. Gartner's ID number for the report is G00160687. For Gartner clients to access the report, please visit www.gartner.com.
NetworkD Group, the number one global LANDesk partner, can provide a personalized demonstration on how to deliver outstanding support services to your organization using LANDesk Service Desk. Register at: networkd.com/registerdemo_LANDeskServiceDesk.html
More information on LANDesk Service Desk can be found at: networkd.com/landeskservicedesk.html.
About Avocent Corporation
Avocent delivers IT operations management solutions that reduce operating costs, simplify management and increase the availability of critical IT environments 24/7 via integrated, centralized software. Additional information is available at www.avocent.com.
About NetworkD Group, a Sparxent Company
NetworkD Group, a Sparxent Company, are the experts at endpoint security, systems life-cycle management, service desk, and IT process improvement solutions to enterprise organizations worldwide. NetworkD specializes in reducing operational costs, enhancing the customer experience and increasing efficiency of support staff. NetworkD is headquartered in Newport Beach California with regional offices and development centers throughout the United States, United Kingdom, France, Germany, and Ukraine. Visit us at networkd.com.
For more information, please contact Heidi Smith
US Tel: (949) 222-2287 , US Fax: (949) 222-2226.
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