ITIL® Foundations Training & Certification

For more information on ITIL® Foundations and LANDesk Management Suite® classes, prices and availability in the US, contact us:
Tel: +1 (949) 222-2287
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Course Overview
This offering is an instructor-led course of 3 days’ duration, focusing on the core Service Support and Service Delivery ITIL® processes, as well as providing an introduction to the challenges and decision-making process involved in planning an ITIL-based process implementation.  This course leads to the Foundation Certificate in IT Service Management from EXIN.

Learning Objectives
At the end of this course, the learner will be able to:

• Identify the various ITIL processes that can be implemented in an organization.
• Identify the benefits and challenges of implementing each ITIL process in an organization
• Identify the basic concepts related to each ITIL process
• Identify the activities and roles involved in each process
• Identify the relationship of each ITIL process with other processes
• Identify the factors that affect the effectiveness of each ITIL process

Student Prerequisites
Classes may have no more than 16 participants, space permitting.

Foundation Certification
The “Foundation Certificate in IT Service Management” is awarded by EXIN to learners who have successfully achieved a score of 65% or better on the one-hour, forty-question multiple choice examination given at the end of this course.  The examination is proctored and learners are required to present a photo ID to sit the examination.

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NetworkD is an Authorized Training Center for ITIL® Foundations courses, HDI® and LANDesk®. Our factory-certified instructors have the credentials and skills to provide you with a highly valuable training experience. Contact us for additional information or pricing.